Customer Service

As a result of COVID-19 challenges, shipping carriers are experiencing an increase in package volume. This may result in delayed or missing shipment scans while in transit.

Login here with your email and order number! Follow the steps to initiate your return and retrieve your return label within 30 days of delivery.

If you have a Dearmay account, you can also manage multiple orders and returns in one place by logging in and viewing your account’s order history. Additional information regarding our Return & Exchange Policy can be found here .

In order to qualify for free return shipping, your return package must be postmarked within the first 10 days of delivery using the return label we provide when you initiate your return.

Didn't get it postmarked within 10 days? If you choose to use our label, the label cost of $7 will be deducted from your merchandise refund for each return package sent after the 10 day period.

For additional information regarding our international return charges, APO/FPO return charges, or instructions on how to process a return without the use of our return label, please follow the links below!

Making an exchange through your Account is easy! Login here with your email and order number or account information! Follow the steps to initiate your exchange and retrieve your return shipping label.

We will send you a new size of the item you are exchanging at no cost. You are only charged if you fail to return the old size within 10 days of initiating an exchange.

*When returning or exchanging items with our labels, a $7 return shipping cost will be deducted from your refund amount if your return or exchange is postmarked more than 10 days from the day you received your order.

Once your order has been shipped, you will be emailed a shipping confirmation including the tracking number for your package. Tracking information for your shipment will be updated and available within 24 business hours of shipment.

We display all prices in USD. When placing an order online, you will want to take into consideration the conversion from USD to your country's currency. Depending on your country's currency, the price paid at checkout may differ from the amount deducted from your bank account.

Similarly, all refunds will be issued in USD and will be converted to your country’s currency when processing through your bank.

Online credit will be deposited directly to your Dearmay account! Your balance can be found under "View Account". Apply in your bag under order summary or on the billing stage of Secure Checkout.

A refund will be issued after your return has been processed, which may take up to 10 business days after your return is received at our warehouse. Once your refund has been issued, you will receive a confirmation email detailing your return and refund amounts. We won't leave you hanging!

If an item has an upcoming restock date, it will be posted on the product page. Simply click on the size you are interested in and enter your email, and we'll alert you when a full shipment has been received!

Please note that these dates are estimated and dependent upon manufacturer availability. If an estimated arrival date is not yet available it means that we haven't placed an order for the item just yet, so keep checking back in case a return is received in your size!

Alternatively, contact our Customer Service team to speak with a Personal Stylist to find the perfect items for you!

Our system is set up so that we can only apply one Promo Code per order. If you have any coupons with future expiration dates, make sure to save them for use on your next order!

Promotional value is subject to adjustment. For promotions with a minimum required spend, promotional savings will be deducted from refunds if a cancellation or return causes your order subtotal to drop below the required spend.