Returns & Refund Policy

• You notify us within 14 calendar days from the day after you've received the goods.
• The item(s) are returned within 14 days of cancellation. The 14 days start from the day you have notified us of the cancellation.
• The item(s) are returned undamaged, unused and without any installation, with its original packaging and complete with all manuals, components and seals (if applicable) intact
• The item(s) that are not returned as instructed will not be accepted. Dimprice will return the parcel(s) to you and you will be responsible for the delivery fee for the return.
• Any used, installed or activated item(s) returned due to change of mind may have its/their value diminished for up to 30%, deduction may be made on the refund.
• Any additional 10% of the product(s) value will be deducted from the refund of any return for opened personal product(s) such as earphones and headsets
• All returns must be sent to the destined return address. Dimprice does not have liability on parcels sent to unauthorised addresses.
• Photos and serial number of products may be requested for verification during return process.
• Any mistreatment on the products will not be covered under Dimprice's Return Policy.
• In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 we would like to make you aware of the following important information:
• We will refund within 14 business days of receipt of goods (i.e. when we receive the returned items) or of evidence that the item(s) have been returned to us
• We will refund all monies received, including outbound delivery cost, however if you chose a more expensive means than the cheapest, default standard delivery option offered we will only refund the default standard delivery option you could have chosen
• We have the right to deduct monies from refunds where goods show signs of unreasonable use leading to diminished value.

If you find that your goods are faulty on arrival, then you are entitled to a repair, replacement or a refund. Please note that for some goods it may be disproportionately costly to repair those goods, and so where this is the case, then we will give you a replacement or a refund. 

If you discover that your goods are visibly damaged on arrival, you should either write on the delivery note that the packaging is damaged, or refuse to accept the delivery. Please also contact us within 3 calendar days with details of the damage. This will help us considerably in raising the matter with our appointed courier.

The quickest and easiest way to return goods is to contact us for return request.

Email: support@dimprice.co.uk

Whatsapp: +44 7925 711 653

*Order ID is suggested to be provided in the email/messages for quicker assitance.*

For all item(s) that are faulty or damaged on arrival, Dimprice will be responsible for the return delivery fee.

For returns due to change of mind and product(s) not up to expectation, customer(s) will be responsible for the return transportation fee.

*Tracked service should be used for the returns. Tracking number will be needed for processing the returns.*

*Dimprice will have no liability on parcels lost in transit for retuns.*